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FAQs

FAQs




Frequently Asked Questions

Orders

Orders are processed and packed within 2 business days, and will ship via your selected shipping option. UPS Ground transit times are typically 3-5 business days; Priority shipping is typically 2-3 business days. As with all alcohol, orders must be signed for by an adult aged 21+ to complete delivery. This can be someone at your apartment leasing office, company front desk, or yourself -- just so long as they're over 21.

Once your order has shipped, you will receive an email confirmation with tracking number. For more delivery options and real-time tracking updates, we recommend that you create a 'UPS My Choice®' account.

At this time we ship to all states within the domestic US, except Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, Rhode Island and Utah. We do not ship internationally.

Orders returned to our warehouse as "non-deliverable" will incur a $30 restocking/reshipping fee.

If you receive a notice that your package was "sent back for inspection" this means your package was damaged in transit and will be returned to us. Not to worry! We will send a replacement shipment out shortly.

If your order has not already shipped, reach out to our Customer Service team as soon as possible, and we will update the shipping information for you.

If your order has already shipped, you can contact our Customer Service team to request a package reroute. This service will incur a $20 reshipping fee. Alternatively, you can create a 'UPS My Choice®' account for more delivery options.

Private Tastings

After you have purchased your tasting flight, we recommend booking a Virtual Wine Tasting for at least 10 days out. Visit our Virtual Tastings page and select 'Friends/Family (Private)'. If you have at least 6 tasting flights purchased for your group, you qualify for a complimentary tasting! For fewer than 6 tasting flights, we offer a private event for $75, or public tastings. Select your preference, set your time zone if suggested, then select your preferred date/time from the available options. Fill in your contact information and click Complete Appointment to confirm.

To book a complimentary private tasting, we require a minimum of 6 wine flights to be purchased. If you have a smaller group, contact our Customer Service team to coordinate a paid private event, or check out one of our public tasting events!

We will send a Zoom link and invitation to you on the Monday prior to your tasting that you can share with your group.

For private tastings, only one person from your group (the host) will need to book your tasting slot. The invitation confirmation can then be shared with other group members.

Public Tastings

After you have purchased your tasting flight, we recommend booking a Virtual Wine Tasting for at least 10 days out. Visit our Virtual Tastings page and select IGT Social Hour (Public), then find the public tasting for your preferred Tasting Flight. Set your time zone if suggested, then select your preferred date/time from the available options. Fill in your contact information and clich Complete Appointment to confirm.

Corporate & Charity Events

For questions regarding our Corporate or Charity events, please reach out to our Customer Service team.