Due to the wildfires, wine shipped to Washington and Oregon might be delayed via FedEx

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Welcome and explore
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FAQ

FAQ




Does a couple in the same house count as 1 or 2 people for your minimum people rule?

1 person, 1 box - worst case scenario is you have a little extra wine :)


Could you please send a Zoom invite for three people or have a link I could share with them?

Sure! We will send it over the Monday before your tasting when we know who your virtual tasting lead will be when we set our schedules.


How fast can I get the box? (Group Orders)

List of attendees must be received 10 days prior to the tasting date. Names added within the 10 day window will be shipped at the contact’s expense. All tasting kits must be signed for by someone over the age of 21. P.O. Box addresses are NOT permitted and the following states prohibit online wine sales: Alabama, Alaska, Arkansas, Delaware, Kentucky, Mississippi, Rhode Island, and Utah.


Do you ship internationally?

Not quite yet, but we certainly will let you know when we do! We ship to most states in the U.S.


I just placed an order, why haven’t I received my tracking information yet?

Orders take 1-2 days to process and do not process on major holidays and weekends. Once your order has shipped, you will receive a shipping confirmation email with your tracking number.


I just received the shipment, but wanted to reach out as I already received my order last week! Wasn’t sure if you would want me to ship this one back?!

Oops, that was our mistake! So, sit back and enjoy this kit on us!


My order was damaged in shipping and has not been delivered by Fedex. When will you ship another one?

We will ship out a replacement immediately! We will ship a 2-day turnaround if required.


Does my group all just sign up for the same day or do we need to coordinate further?

Yep! Please email us. We’ll reach out to you to set up a date that works for your group. We just need one of you to sign up for the group, and will send you a Zoom link the Monday before your tasting to share.


Is there a min / max number of people per zoom?

Wine tasting is more fun with friends and family! Our minimum is 6, but we have gone up to 100 people at a time. Think you can get together a group?


How fast can I get the box? (Single Orders)

The fastest option we offer at the moment is 2-day FedEx Express.


How can I track my package? Where is my package?

You will receive a shipping confirmation email with your tracking number. All tracking numbers can be tracked on FedEx.com


My tracking number says my package was sent back for “inspection.” What does that mean?

Oh, no! This means your package was damaged. But don’t worry, a replacement order will ship out shortly!


Do I have to be home when the wine is delivered?

If you live in an apartment complex or are delivering the wine to an office, the leasing office or front desk agent will be able to sign for the package. If you are delivering the wine to your home address, someone over 21 will need to be home to sign for the package.


I referred some friends with my referral link but I haven’t received my cash rewards yet. How/when do I receive the rewards?

The cash rewards are on a monthly pay-out cycle. You will receive the money directly to your PayPal account around the 9th of each month.